Suppose you’re in a phone conversation with someone else and they make a request of you.

Instead of saying, “I’ll have to get that file, make copies, and fax them to you.”

If you were to say, “I’ll be happy to get that file…,” what would you imagine the impact would be on your psyche, your inner being?

Would you feel better about your job, the request that’s been made of you, and your ability to fulfill it?

Chances are, you would.

In fact, in one study, office workers who used self-empowering language such as:  Read more... (440 words, 1 image, estimated 1:46 mins reading time)